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  • 1.  Interactions Filter for Screen Recorded Calls

    Posted 04-07-2022 17:48
    No replies, thread closed.
    Hi all,

    Wondering if there is an easy way to filter in your interactions view for just calls that have screen recording.

    We are retaining 10% of our calls as screen recording, and it would be great to be able to quickly filter to those calls specifically.

    Thanks
    Lidija
    #QualityManagement

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    Lidija Apoleska
    Service NSW
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  • 2.  RE: Interactions Filter for Screen Recorded Calls

    Posted 04-10-2022 23:15
    No replies, thread closed.
    No way at present without a lot of API work.  There is an idea about this that has been accepted, so perhaps it will be available soon:  Filter for Interaction with a Screen | Genesys Cloud Ideas Portal (aha.io)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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