fransiska.hendra | 2023-08-16 06:31:30 UTC | #1
hi Everyone,
just wondering if is there any way in this https://developer.genesys.cloud/platform/embeddable-framework/actions/Interaction/Interaction.updateState, we can do conference ?
I try to do consult to a flow: type: 'PureCloud.Interaction.updateState', data: { action: 'consultTransfer', id: id, participantContext: { transferTarget: 'ec59e31f-3d28-4c0b-85ef-a85f5262225c', transferTargetType: 'address' } } });
connected 3 parties, but customer is onhold, and i am trying to unhold customer using this code: this.sendMessage(component, { type: 'PureCloud.Interaction.updateState', data: { action: 'hold', id: id } });
but not succesful :
Hold or Un-hold function only affecting to agent, just wondering if there's a way to un-hold customer?
Thanks for any advise.
Fransiska
system | 2023-09-15 06:32:30 UTC | #2
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