gazpj | 2018-12-19 00:34:45 UTC | #1
We are currently looking into a number of ways to get around PureCloud not currently supporting call Put Back. The scenario we have is an outsourcer who receives inbound calls from a provider, if all agents are busy then rather than queueing the call it needs to be put back to the provider for them to take alternative action. Is there a way that we can identify the inbound call and hold it whilst checking the queue availability before then determining whether to accept the call or issue it with a SIP 486?
tim.smith | 2018-12-19 14:45:39 UTC | #2
This is not currently possible. You can request new features at https://purecloud.ideas.aha.io/ideas.
system | 2019-01-19 14:45:39 UTC | #3
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