Workforce Engagement Management

Hello! does anyone know of a way to change the thresholds for the colouring on the intraday monitoring page? the thresholds are low for the variance and show up as red so its hard to distinguish between what we would consider impactful. Is this a system default?

Thanks!

https://help.mypurecloud.com/articles/manage-displayed-metrics/ - third tab; first section; second bullet point; screenshot there shows +/- as the current range when the SL diff column value is selected.

Hello! does anyone know of a way to change the thresholds for the colouring on the intraday monitoring page? the thresholds are low for the variance and show up as red so its hard to distinguish between what we would consider impactful. Is this a system default?

Thanks!