Workforce Engagement Management

Hello!

In the Intraday Monitoring screen, all of our planning groups are not available as an option to select to be included. Here is a screenshot of our planning groups:

And here is a screenshot of the options available to select in the Intraday Monitoring screen:

It is not allowing us to include the CC FI planning group that we have. Is there a way we can get that included in the Intraday Monitoring data or a reason why it is not allowing us to select it?

Hello Addison, 
                     Is that a new Planning group?  The only thing I can think of is that the forecast for that period was ran prior to the creation of the planning group.  We had a similar issue but it was because we created a new planning group, we were not able to see it on the list of options until we ran a forecast with the planning group.  Hope this helps. 

Hello!

In the Intraday Monitoring screen, all of our planning groups are not available as an option to select to be included. Here is a screenshot of our planning groups:

And here is a screenshot of the options available to select in the Intraday Monitoring screen:

It is not allowing us to include the CC FI planning group that we have. Is there a way we can get that included in the Intraday Monitoring data or a reason why it is not allowing us to select it?