Hey Community!
My name is Amy Sessions and I am the Division Manager for Utility Customer Service at the City of Clearwater. Man, that is a mouthful. I am from Alabama and now transplanted in Florida. I am in the Disney Cast Member protection program (meaning I have over a decade of working for the mouse under my belt) which is where I fell backwards into the contact center world. From there, I was a director and built a call center for another major central Florida entity before settling down in my current home of municipal government. We launched our Genesys almost a year ago (June '23) and being a data analysis nerd, Genesys reporting is my happy place.
Away from work, I am a crafty nerd. I knit, crochet, am learning to spin yarn, embroidery, cross stitch, sew, write, bake, and have a love or appreciation of all things nerdy - Dr. Who, all things Middle Earth, everything Harry Potter, George Lucas and Jon Favreau's universe, most things Marvel, and the list goes on. Pretty much, I am Sheldon Cooper, though equally neurodiverse I am a bit more self-aware.
I have an awesome cat named Franklin who is my shadow.
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Amy Sessions
City of Clearwater - Cutomer Service Manager
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Original Message:
Sent: 04-12-2023 13:43
From: Nicole Milliken
Subject: Introduce Yourself! (Get Points for the Contest!)
Hello Newcomer!
It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs.
Don't know how to reply? Learn all the basics with the "Community Debut Challenge!'
You'll also earn 5 entries for the "Welcome Community Contest" by replying to this thread!
Have fun in the community!
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Nicole Milliken
Genesys - Employees
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