Hey everyone
Today we're releasing the ability to build Assessments within Genesys Cloud.
Learning Administrators can now create Assessments to help check the knowledge and understanding of their Agents.
Assessments can be 'stand-alone' if you'd like a quick knowledge check, or incorporated into Learning modules, allowing you to communicate key learning information and then assess understanding.
Assessments form part of the new naming of capabilities within Development & Feedback, giving you the ability to create Learning, Learning With Assessment and Assessment type modules.
This is a great new feature, enhancing your ability to maximise Agent knowledge, Capability and Engagement!
Check out the updated modules in the Resource Center to help you get started with Assessments:
https://help.mypurecloud.com/articles/create-a-development-and-feedback-module/
Thanks
#Implementation#Roadmap/NewFeatures------------------------------
Andrew Boland
Genesys - Employees
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