Confidently Discover and Audit Before You Publish
We're excited to announce a powerful new enhancement to Speech and Text Analytics that gives you more confidence and control when building topics: Phrase Testing on Historical Interactions.
This feature is designed to give you peace of mind by letting you test phrases against historical interaction transcripts-before you add them to a topic and publish it. Whether you're fine-tuning an existing topic or experimenting with new ones, this update brings clarity to what will actually match and why.
Why It Matters
Creating effective topics often involves trial and error. Teams may wonder:
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Will this phrase match any real conversations?
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How frequently does this phrase occur?
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What kind of interactions will it flag?
Until now, you had to publish the topic to find out. Not anymore.
With Phrase Testing, you can validate a phrase ahead of time-removing the guesswork and helping you build smarter, more precise topics with less effort.
How It Works
When you're editing or creating a topic, simply enter a phrase and hit Test. The system will:
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Instantly scan your historical interactions (based on the selected date range)
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Show you how many interactions contain that phrase
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Extract contextual snippets from those interactions so you can see the phrase in action
These snippets let you quickly understand the surrounding language-helpful for verifying sentiment, tone, or intent-and ensure that what you're targeting aligns with your objectives.
The feature will GA next week and we'd love to hear from you if you have any feedback.
#Reporting/Analytics
#Roadmap/NewFeatures
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Anik Dey
Genesys - Employees
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