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Introduction of limits for number of allowed response assets per org

  • 1.  Introduction of limits for number of allowed response assets per org

    Posted 04-14-2025 14:16

    Description

    A default limit of 20,000 assets(images) per organization will be introduced for uploads via the Response Assets API (POST /api/v2/responsemanagement/responseassets/uploads). This change aims for platform stability and to prevent misuse of the service. This limit is configurable; customers requiring a higher limit can request an increase by contacting Customer Care.

    Change Category

    Informational
    API

    Change Context

    The Response Assets API endpoint, /api/v2/responsemanagement/responseassets/uploads, will now enforce a default limit of 20,000 assets per organization to enhance service stability and prevent potential misuse. Customers who exceed this default limit will be unable to upload additional assets.

    Change Impact

    Customers exceeding the default limit of 20,000 assets who have not requested a limit increase will encounter an error when attempting to upload new assets. The status of such upload attempts, retrievable via the GET /api/v2/responsemanagement/responseassets/status/{statusId} API, will indicate a "Failed" status with the following details:

    {
"id": "6001db3b-9560-438e-a86e-b536f116859e",
"status": "Failed",
"errorCode": "ASSET_COUNT_LIMIT_REACHED",
"errorMessage": "Asset count limit reached"
}

    Currently, no customers are immediately impacted by this change as it introduces a new default.

    Date of Change

    14 Apr 2025

    Impacted APIs

    GET /api/v2/responsemanagement/responseassets/status/{statusId}

    References

    [RESPONSES-760]



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