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Is bullseye routing common to all call center solutions or unique to ININ?

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  • 1.  Is bullseye routing common to all call center solutions or unique to ININ?

    Posted 09-06-2016 17:25
    No replies, thread closed.

    Beginning to expose my naivete here... ha! :)



  • 2.  RE: Is bullseye routing common to all call center solutions or unique to ININ?

    Posted 08-13-2021 02:50
    No replies, thread closed.
    Hi Gine -

    No, it's not unique!

    Have previously deployed a product from Enghouse called 'Voxtron' ... it uses a similar concept called 'Dynamic Agent Allocation' by placing Agents into 'pools' which you can invoke based on a time threshold ... so very similar.

    Cheers,
    Mal.

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Senior Contact Centre Engineer
    Nexon Asia Pacific
    malcolm.green@nexon.com.au
    ------------------------------

    Original Message


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