Genesys Cloud - Main

Looking to add Chat to existing Genesys Pure Cloud voice IVR 
1. Would there need to be any technology upgrades (network/equipment)  to deploy a chat function?
2. Would there need to be any technology upgrades (network/equipment)  to deploy a chat function?
3. Is it compatible with any Fiserv customer verification software such as LinkLive?
#Implementation

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Martin Black
Cerium Networks
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First, I would not use Chat, but look at the Messaging API's instead.  You should not need any hardware, but depending on what you are trying to accomplish, Fiserv will most likely need to establish the connection to the Authenticated Messaging API from LinkLive.  I would suggest you get Fiserv on the phone and discuss the options and if they are willing to use the Authenticated Messaging API to pass the member over to Genesys from their LinkLive.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 10-18-2022 15:03
From: Martin Black
Subject: Is Genesys Chat compatible with any Fiserv customer verification software such as LinkLive?

Looking to add Chat to existing Genesys Pure Cloud voice IVR
1. Would there need to be any technology upgrades (network/equipment)  to deploy a chat function?
2. Would there need to be any technology upgrades (network/equipment)  to deploy a chat function?
3. Is it compatible with any Fiserv customer verification software such as LinkLive?
#Implementation

------------------------------
Martin Black
Cerium Networks
------------------------------