Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Is it possible to add a rule based on Email Header on the email inbound flow

    Posted 08-18-2023 21:45
    No replies, thread closed.

    On the email inbound flow there are some option on Email Builder like looking at email subject, body etc.  But not seeing any way to add a rule for email header. Is it possible?


    #DigitalChannels

    ------------------------------
    Rakesh Shringi
    The Capital Group Companies, Inc.
    ------------------------------


  • 2.  RE: Is it possible to add a rule based on Email Header on the email inbound flow

    Posted 08-19-2023 16:22
    No replies, thread closed.

    What's your use case/ problem you are trying to solve?



    ------------------------------
    Cheers
    Zubair
    ------------------------------

    Original Message


  • 3.  RE: Is it possible to add a rule based on Email Header on the email inbound flow

    Posted 08-21-2023 15:38
    No replies, thread closed.

    Some things we identify from header. 1. Is an email Multi Part to determine if it has attachments (Content-Type: multipart/mixed).  2. Determine if the email is an encrypted email.  There might me more things we can look at header 



    ------------------------------
    Rakesh Shringi
    The Capital Group Companies, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Is it possible to add a rule based on Email Header on the email inbound flow

    Posted 08-21-2023 15:45
    Edited by Max Gill 08-21-2023 15:46
    No replies, thread closed.

    Kind of like this?



    ------------------------------
    Maksim Gill
    Eccentex (Advanced Case and Email Management Platform for Genesys)
    https://www.eccentex.com/genesys
    ------------------------------

    Original Message


  • 5.  RE: Is it possible to add a rule based on Email Header on the email inbound flow

    Posted 08-21-2023 00:07
    No replies, thread closed.

    Hi Rakesh,

    We have an AppFoundry Premium App for Genesys Cloud that does exactly that. It can route/automate Email Conversations based on many factors including body, subject, recipients, CRM data, past interactions, and so on. Happy to give you a quick demo. Just message me and I'll arrange it.

    https://appfoundry.genesys.com/filter/genesyscloud/listing/59c44a27-fb86-4806-8640-18a99c7f544f



    ------------------------------
    Maksim Gill
    Eccentex (Advanced Case and Email Management Platform for Genesys)
    https://www.eccentex.com/genesys
    ------------------------------

    Original Message


Related Content