Genesys Engage on-premises

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  • 1.  Is now Log4j version 2.19 supported on all the Genesys Engage Suite?

    Posted 11-07-2022 15:01
    Hello,

    We have some customers asking to the way to upgrade Log4j 2.17 to 2.19 and what are the pre-requisites for that.
    Can someone help to clarify first if it is possible to upgrade Log4j in the Genesys Engage environment and second one which should be the recommendations to apply this and on which components'.

    Thanks in advance!
    #SecurityandCompliance

    ------------------------------
    Jorge Lopez
    SRL Soluciones e Implementaciones, S.A. de C.V.
    ------------------------------


  • 2.  RE: Is now Log4j version 2.19 supported on all the Genesys Engage Suite?

    Posted 11-08-2022 06:42
    Hi Jorge,

    You should open a case on Genesys Customer Care and ask about it, if it already in plans to be implemented. Also, check release notes page and review according to your environments. For example for GAX 9.0.007.05 the latest log4j in use is 2.17.1.

    Genesys Engage release notes:
    https://docs.genesys.com/Documentation/RN

    ------------------------------
    Saugort Garcia
    Interacciones Inteligentes S.A.
    ------------------------------



  • 3.  RE: Is now Log4j version 2.19 supported on all the Genesys Engage Suite?

    Posted 11-08-2022 08:25
    Hi Saugort,

    Thanks for the suggestion, I first checked on release notes before asking here, where as you mentioned the only Log4j version is 2.17. So I will proceed to open the case related to.

    Regards,


    ------------------------------
    Jorge Lopez
    SRL Soluciones e Implementaciones, S.A. de C.V.
    ------------------------------



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