Christopher_Perez | 2019-08-29 15:24:25 UTC | #1
Hey guys.
I'm trying to add media file in chat widget V2. However, when I set
uploadsEnabled: true
send file button not appear.
I'm using webchat config from : https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatConfiguration
So, Is there a way to upload media file with purecloud widget webchat?
Regards.
tim.smith | 2019-08-29 15:48:16 UTC | #2
The "Genesys widget" is used for many use cases across the Genesys product suites; not everything available in the general widget documentation is supported for PureCloud chat (i.e. file uploads). You can request new features at https://purecloud.ideas.aha.io/ideas.
edit: file upload feature: https://purecloud.ideas.aha.io/ideas/CLDIG-I-52
system | 2019-09-29 15:36:54 UTC | #3
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