Yes, that same flow handles all calls that end up in voicemail.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 05-02-2024 16:31
From: Qan T
Subject: Is there a way to disable the system from saying the user's name when reaching the voicemail inbox?
Thank you. Would the Default Voicemail Flow be part of every call flows that leads to voicemail?
These calls are coming from internal transfer and not a queue.
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Qan T
Vibrant Emotional Health
Original Message:
Sent: 05-02-2024 03:06
From: Jan Heinonen
Subject: Is there a way to disable the system from saying the user's name when reaching the voicemail inbox?
Hello,
You can edit the Default Voicemail Flow, I guess you want to change what happens in the "Play Voicemail Not Enabled" ?
Just be aware that this flow is used by all users and queues in the system, you can only have one flow for Voicemail.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 05-01-2024 18:25
From: Qan T
Subject: Is there a way to disable the system from saying the user's name when reaching the voicemail inbox?
We turned off the voicemail permission for the agents, however, when a call is transferred to a agent it says "voicemail is not available for name of agent". I located the article on how to delete or change the "name".
Is there a way to completely disable the system from saying "voicemail is not available for name of agent"?
#SystemAdministration
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Qan T
Vibrant Emotional Health
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