We turned off the voicemail permission for the agents, however, when a call is transferred to a agent it says "voicemail is not available for name of agent".  I located the article on how to delete or change the "name".

Is there a way to completely disable the system from saying "voicemail is not available for name of agent"?

Hello,

You can edit the Default Voicemail Flow, I guess you want to change what happens in the "Play Voicemail Not Enabled" ?

Just be aware that this flow is used by all users and queues in the system, you can only have one flow for Voicemail.

We turned off the voicemail permission for the agents, however, when a call is transferred to a agent it says "voicemail is not available for name of agent".  I located the article on how to delete or change the "name".

Is there a way to completely disable the system from saying "voicemail is not available for name of agent"?

Thank you. Would the Default Voicemail Flow be part of every call flows that leads to voicemail?

These calls are coming from internal transfer and not a queue.

Hello,

You can edit the Default Voicemail Flow, I guess you want to change what happens in the "Play Voicemail Not Enabled" ?

Just be aware that this flow is used by all users and queues in the system, you can only have one flow for Voicemail.

We turned off the voicemail permission for the agents, however, when a call is transferred to a agent it says "voicemail is not available for name of agent".  I located the article on how to delete or change the "name".

Is there a way to completely disable the system from saying "voicemail is not available for name of agent"?