Do you have access to Preview APIs in the developer site? There is a new Analytics Jobs API that might help you:
Analytics
POST
/api/v2/analytics/transcripts/aggregates/jobs
Query for transcript aggregates asynchronously
GET
/api/v2/analytics/transcripts/aggregates/jobs/{jobId}
Get status for async query for transcript aggregates
GET
/api/v2/analytics/transcripts/aggregates/jobs/{jobId}/results
Fetch a page of results for an async aggregates query
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-27-2024 09:47
From: Sumant Barik
Subject: Is there a way to download transcripts in bulk?
Thanks, Robert for the response.
Yes we can currently copy the transcripts one by one only, so we are looking for a solution where we can download bulk.
Can you please guide on how to do for Digital?
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Sumant
Original Message:
Sent: 06-26-2024 01:33
From: Robert Wakefield-Carl
Subject: Is there a way to download transcripts in bulk?
Digital can be done, but not voice - in fact even a single voice transcript can take up to 3 API calls. You can currently copy the transcript and paste to another location or you can use summarization which will soon be able to push to another store.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-21-2024 08:16
From: Sumant Barik
Subject: Is there a way to download transcripts in bulk?
Hi All,
Is there a way to download transcripts in bulk?
I know that this can be done individually.
#Reporting/Analytics
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Thanks,
Sumant
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