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Is there a way to get the name of the caller displayed to an agent in an inbound script?

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  • 1.  Is there a way to get the name of the caller displayed to an agent in an inbound script?

    Posted 10-31-2024 14:29
    No replies, thread closed.

    Is there a way to add a variable in scripting to display the customer name to the agent when the call comes in. I am looking at the available options, and I see nothing that would dispaly the customer name. 


    #Unsure/Other

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    Mark Heili
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  • 2.  RE: Is there a way to get the name of the caller displayed to an agent in an inbound script?
    Best Answer

    Posted 10-31-2024 14:35
    No replies, thread closed.

    Hello Mark, 

    There is this thread that might be able to help answer your question. 

    Cheers, 



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    Cam
    Online Community Manager/Moderator
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    Original Message


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