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  • 1.  Is there a way to list or show all the assigned queues for a agent in the People profile?

    Posted 01-10-2022 19:10
    No replies, thread closed.
    I can find all the assigned queues to an agent by going to Performance then Agent and the Queues tab but trying to find the same info under the People tab is not as detailed.

    Is there a way to produce a similar result in People? If not what is the API process to do this?
    #Reporting/Analytics
    #SystemAdministration
    #Unsure/Other

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    Jean Lam
    Bridgecrest Acceptance Corporation
    ------------------------------


  • 2.  RE: Is there a way to list or show all the assigned queues for a agent in the People profile?

    Posted 01-11-2022 00:43
    No replies, thread closed.
    list of users /api/v2/users
    list of queues /api/v2/users/{userId}/queues

    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------

    Original Message


  • 3.  RE: Is there a way to list or show all the assigned queues for a agent in the People profile?

    Posted 01-11-2022 11:27
    No replies, thread closed.
    Thank you!

    ------------------------------
    Jean Lam
    Bridgecrest Acceptance Corporation
    ------------------------------

    Original Message


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