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Is there a way to look a SIP trace to determine if the Auto Answer tone agent hear is played before answering the call?

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  • 1.  Is there a way to look a SIP trace to determine if the Auto Answer tone agent hear is played before answering the call?

    Posted 01-16-2023 02:37
    No replies, thread closed.
    I have a few agents reporting that when they receive a call they do not hear the "beep" tone before answering the call. Is there a way to look at the PCAP from the Interaction to see if the SIP message was sent for the "beep" tone?
    #SIP/VolP

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    Jean Lam
    Bridgecrest Acceptance Corporation
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  • 2.  RE: Is there a way to look a SIP trace to determine if the Auto Answer tone agent hear is played before answering the call?

    Posted 01-16-2023 03:07
    No replies, thread closed.
    Hi Jean,
    Please look at this discussion on Community
    https://community.genesys.com/discussion/agent-auto-answer-ui-change#bm8c15f16d-84a5-47d4-8618-efd7ef577ace
    Lot of the partners shared their valuable experiences and you will see that this was intentional change by Genesys.


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    Раско Радојевић
    Rasko Radojevic
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    Original Message


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