Hi, Genesys.
I have made an outbound campaign but it disconnects when our customer says nothing when they pick up the call.
Is there any way to play the outbound Architect call flow in silence?
I have searched every article on your Genesys Resource centre about "silence detection" or "play audio in silence action" "call analysis response" etc,
but nothing worked for me.
When I tried "play audio in silence action", it says "Sorry an error occured. Please try your call later",
and when I tried "disable detecting answering machine" in call analysis response, it still waits till the customer says something, or it hung up.
Thank you.
#Outbound------------------------------
JeongYoon Cho
LemonIT
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