apifycloud | 2024-09-17 16:56:24 UTC | #1
We are using open messaging integration and suddenly Genesys Cloud have some errors when agent upload an audio file.
We have check open messaging content profile and all files are supported for inbound and outbound, this is also happening in different organizations and system show this error:
Recently after lates Genesys updates some of our solution start having errors when trying to send (agent to user) an audio file for different formats (pm3, ogg, wav). We have already check this are allowed in content profile and we receive this error:
"errorInfo": { "message": "Message delivery failed with the following payload: [MediaTypeNotAllowed - The media type <application/ogg> is not allowed for url <https://api-downloads.usw2.pure.cloud/api/v2/downloads/pceed2072112e1efe1d>]", "code": "DELIVERY_FAILED", "messageWithParams": "Message delivery failed with the following payload: [{errorPayload}]", "messageParams": { "errorPayload": "MediaTypeNotAllowed - The media type <application/ogg> is not allowed for url <https://api-downloads.usw2.pure.cloud/api/v2/downloads/pceed2072112e1efe1d>" }, "details": [], "errors": [] }
Regards
system | 2024-10-18 16:57:01 UTC | #2
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