GenesysCommunity | 2016-06-08 15:24:04 UTC | #1
I was using the web client to do some testing, and whenever I attempted to record a call, I would get a response with a status of 500, and the following response parameters
"code":"conversation.error.internal", "message":"An internal conversation service error has occurred. Please contact support. Message: {message}", "contextId":"86fa6dae-e2bc-4aed-b7a1-e200bc9a27c1"
Is there something simple that needs to be configured to get call recording to work, or is there something else causing a problem?
KevinGlinski | 2016-06-08 15:24:33 UTC | #2
Go to admin > Quality Admin > Encryption Keys and click change keys now and see if that helps. If it doesn't send me that error message again.
system | 2017-08-28 19:24:33 UTC | #3
This post was migrated from the old Developer Forum.
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