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Hi,

We are trying to pass language selected by customer in the IVR to Salesforce activity record. To achieve this we have created a custom Interaction attribute named Participant.Language and using this attribute in Architect to pass the value using Set Participant Data action. On the Salesforce side we have created a text field named Language. We have also done the Activity Field Mapping in Salesforce however this Language field is coming as blank. All other mapped fields are showing the data except this field.

Is there anyone facing the issue with custom interaction attributes ?

Hi Paras,

I recently experienced a similar issue where my participant data was being deleted due to the use of "Set Pop Screen" in my IVR. It appears that the default values passed to the screens are set to an empty string rather than "no variable."

As a result, I had to manually review and change the setting to "no variable" in all my "Set Pop Screen" configurations. I believe this default value may have been recently changed, and it is causing some inconvenience.

Additionally, I was wondering if the word "language" is a reserved term within Genesys.

I hope this information is helpful. Have a great day.