l.vicenzotti | 2018-07-24 16:24:15 UTC | #1
Hi all,
I am currently experiencing an issue with a custom client using the .NET SDK related to user state. The agents that are using this custom client are always shown as ONLINE in the reports, even though they turn off the machine running this custom client. They do not log off, but this should be similar to the PureCloud portal, where the user is detected as offline even though they do not explicitly log off (just closing the browser).
Is there any specific action I need to take in a custom .NET client to make sure that the user is detected as OFFLINE when he is done using the client?
Thanks Luca
tim.smith | 2018-07-24 21:39:17 UTC | #2
Is there any specific action I need to take in a custom .NET client to make sure that the user is detected as OFFLINE when he is done using the client?
Yes, you must explicitly set them to offline before the app closes. The process that sets users to offline after they close the standard web UI only applies to that client and cannot be used by external applications.
system | 2018-08-24 21:39:18 UTC | #3
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