Mani, after taking this course I can confirm the Knowledge Check answers have been corrected.
Thanks for pointing the errors out! Very informative course by the way
------------------------------
Antwuan Rencher
Genesys - Employees
------------------------------
Original Message:
Sent: 05-16-2023 08:46
From: Mani Rus
Subject: Issues in the Knowledge check - Genesys Cloud CX: AI – Predictive Routing – Configuration
Hello,
I noticed that the answers in the Knowledge check from the course "Genesys Cloud CX: AI – Predictive Routing – Configuration" are wrong :
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/e0a97419e71c4f4dbc1d2da97ce5820f.png)
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/eb987796087c4c3fab82e36d952b056b.png)
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/e8a7a5dc10ee4af2ad9c41ed5afcbd42.png)
Regards,
#Training
------------------------------
Mani
------------------------------