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Issues with Dashboards being stuck recently?

  • 1.  Issues with Dashboards being stuck recently?

    Posted 3 days ago

    Hello, 

    We have noticed that our wallboard/dashboard to display calls waiting, SLA etc keeps getting stuck and won't refresh until you reload the dashboard. This has become a pain to manage recently since you have to log into the machine to reload the pages every few hours. Today it has been every 30 minutes or so. Anyone else having this issue or Genesys just ignoring this instances. 

    Thank you in advance for your responses, 


    #SystemAdministration

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    Harry Patel
    Encompass Health Corporation
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