Milind_Mathai | 2024-07-24 14:38:14 UTC | #1
Hi all, On our website we are using the Genesys cloud web messenger widget. I want to subscribe to the event when a conversation is ended by an agent. I found this in the documentation:
Genesys("subscribe", "MessagingService.conversationDisconnected", function({data}){ console.log(data);});
However this event is never triggered. The use case we are working on: We want to launch a separate feedback toaster for the user to rate the conversation out of 5 stars. We want this toaster to be loaded the moment the interaction with the agent ends.
jacobshaw | 2024-07-26 19:21:38 UTC | #2
Hi @Milind_Mathai Please open a case with Genesys Cloud Care if the event is not firing as described in the documentation, to determine if this is a bug.
system | 2024-08-25 19:22:18 UTC | #3
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