You are correct, Anton. Currently, the Transport SDK and open messaging are the available options.
We are planning to implement the Authenticated messaging feature in H1 next year in the Mobile Messenger SDK
Original Message:
Sent: 04-28-2024 17:59
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms
Thanks David
So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile Messaging SDK roadmap item gets delivered.
Edit: Follow up question, how far down the line can we expect the Authenticated Messaging roadmapped feature for Mobile Messaging SDK to follow?
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Anton Vroon
Original Message:
Sent: 04-28-2024 05:35
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms
Hi Anton,
You can't integrate the Transport and the Mobile Messenger parallel to your application.
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David Kempl
Genesys - Employees
Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms
If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?
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Anton Vroon
Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms
Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation.
https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/
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Peter Stoltenberg
TTEC Digital
Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms
Hi David,
With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)
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Anton Vroon
Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms
Hi Kerri,
We are preparing the comparison article for the Help Center.
For the time being, you can check this comparison matrix:
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David Kempl
Genesys - Employees
Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms
Hi David,
Would you have a similar graph for what is supported for mobile messenger ?
https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/
Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/
or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?
Thanks
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Kerri Joyce
Sedgwick Claims Management Services, Inc.
Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms
Hello everyone,
We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.
If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!
Web Messaging - Mobile Messenger SDK - Beta Sign-up Form
After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.
Thanks for your patience and interest!
#BetaAnnouncement
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David Kempl
Genesys - Employees
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