Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi David,

The Sign up form mentions it also provides the UI, so not just the a wrapper around the APIs. Is that right? And is it the same UI as the Web Messenger widget, or is there some differences? Can you share some screenshots if available?

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi Anton,

Correct, the Mobile Messenger SDK has User Interface. The UI is not the same as the web, but similarly modern by providing native experience.

Hi David,

The Sign up form mentions it also provides the UI, so not just the a wrapper around the APIs. Is that right? And is it the same UI as the Web Messenger widget, or is there some differences? Can you share some screenshots if available?

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi @David Kempl

Just want to confirm this is for Web Messaging only, not available for open messaging correct?

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Hi Anton,

You can't integrate the Transport and the Mobile Messenger parallel to your application. 

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

------------------------------
Peter Stoltenberg
TTEC Digital

Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------

Thanks David

So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile Messaging SDK roadmap item gets delivered. 

Edit: Follow up question, how far down the line can we expect the Authenticated Messaging roadmapped feature for Mobile Messaging SDK to follow? 

------------------------------
Anton Vroon

Original Message:
Sent: 04-28-2024 05:35
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Anton,

You can't integrate the Transport and the Mobile Messenger parallel to your application. 

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 19:57
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 19:26
From: Peter Stoltenberg
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/

------------------------------
Peter Stoltenberg
TTEC Digital

Original Message:
Sent: 04-22-2024 16:56
From: Anton Vroon
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David, 

With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)

------------------------------
Anton Vroon

Original Message:
Sent: 04-22-2024 08:40
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi Kerri,

We are preparing the comparison article for the Help Center.

For the time being, you can check this comparison matrix:

The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.

Best Regards,

David

------------------------------
David Kempl
Genesys - Employees

Original Message:
Sent: 04-22-2024 08:11
From: Kerri Joyce
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hi David,

Would you have a similar graph for what is supported for mobile messenger ?

https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

Thanks

------------------------------
Kerri Joyce
Sedgwick Claims Management Services, Inc.

Original Message:
Sent: 09-07-2023 14:09
From: David Kempl
Subject: It's Beta time! Mobile Messaging SDK for native platforms

Hello everyone,

We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

Thanks for your patience and interest!

#BetaAnnouncement

------------------------------
David Kempl
Genesys - Employees
------------------------------