Garima,
Take a look at this Blueprint: https://developer.genesys.cloud/blueprints/facebook-ivr-deflection-blueprint/
This Blueprint implements IVR Deflection with Facebook, but you should be able to adapt it for any messaging channel (SMS, Whatsapp, etc).
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 04-26-2023 08:15
From: garima balodi
Subject: IVR deflection to whatsapp
Hi Community ,
we are trying to achieve ivr deflection to whatsapp .
Has anyone achieved this before . If yes , can you help with your inputs regarding the implementation steps.
Regards
Garima.
#Implementation
#Integrations
#Routing(ACD/IVR)
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garima balodi
Tata Communications Limited
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