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  • 1.  IVR Secure Flow

    Posted 06-05-2025 19:09

    Eduardo_Solano | 2018-06-25 17:25:05 UTC | #1

    Hello All

    How can i pass a variable created in a inbound script into a secure ivr flow. I need to build a secure flow where the agent will write the amount in script and should be passed to IVR in order to proccess via payment API in IVR.

    Thanks

    MelissaBailey | 2018-06-25 17:30:59 UTC | #2

    The invoke secure flow action has a Flow Data Field that you can use to send information to the secure flow. You can send a hardcoded string or a variable. See the Invoke Secure Flow section here: https://help.mypurecloud.com/articles/available-script-actions/

    Eduardo_Solano | 2018-06-25 17:46:53 UTC | #3

    Hello Melissa

    Thanks for your response but this action is just to invoke a secure flow created in architect but not to add a new variable from script to the flow.

    Regards

    MelissaBailey | 2018-06-26 14:01:43 UTC | #4

    This is how you send a variable to the secure flow. If the agent typed "12.34" in the input box then clicked the button, the secure flow would be invoked with a value of "12.34". In the secure flow use the Flow.InvocationData variable to access the "12.34" value.

    Eduardo_Solano | 2018-06-26 23:55:40 UTC | #5

    Thanks Melissa.

    Now working, thanks for your help.

    system | 2018-07-28 00:07:52 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 3066



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