Minnelly_Lucero | 2022-02-21 15:15:39 UTC | #1
Good morning,
I would like to know if with the Genesys Cloud API it is possible to generate a report with Data Actions, generating the following information:
1.- Navigation of options in an IVR flow of incoming calls; that is, what menu options are used.
2.- Time that a client navigates between each option of the IVR flow menu for incoming calls.
3.- IVR errors between each menu option (if applicable).
4.- Navigation of a client through all the menu options of an IVR for incoming calls.
If it is feasible, please indicate each of the API functions that I can use.
Thanks!
Eos_Rios | 2022-02-21 19:22:08 UTC | #2
Short answer is no. Long answer involves adding complexity to your design that would degrade system performance and require a 3rd party database to store the results and do analytics from.
system | 2022-03-24 19:22:46 UTC | #3
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