Oktay_Kemal | 2021-05-17 07:03:45 UTC | #1
Hi,
We all know about Genesys' fair use policy for Basic Routing / IVR for Genesys Cloud. It is described here: Fair Use Policy Detail
My question is: Does this fair use count towards the AGENTLESS OUTBOUND Campaigns Calls that get transferred to a flow?
This is something that many of our on-prem customers that use dialer want to know.
The reason I posted this question on the developer forum is that this affects all custom-developed apps and campaigns. Eventually, everything will get an extra charge, even the post-call surveys placed through Outbound Dialer Campaigns as they too will utilize Architect Flows for collecting the input from customers.
Thanks, Oktay
tim.smith | 2021-05-14 16:20:25 UTC | #2
The method for determining which API requests count against your fair usage allotment is based on the oauth client used to create the auth token. If the oauth client is one that was created by Genesys, the requests don't count. This is why/how the official UI app is exempted. If the API request is being made using a token generated from an oauth client that was created by a customer (in any org, doesn't have to be your own), the requests will count against your fair use allotment.
Oktay_Kemal | 2021-05-14 17:01:51 UTC | #3
Yes, that is true and it makes sense.
But, I was talking about the "IVR usage allowance in the subscription". The minutes specified in the link I provided. The minutes specified in the Subscriptions page of an ORG where one can also see their real-time IVR Minutes usage.
License | IVR Allocation (minutes) |
Communicate | 500 |
Genesys Cloud 1 (Named) | 1750 |
Genesys Cloud 2 (Named) | 2500 |
Genesys Cloud 3 (Named) | 3250 |
Genesys Cloud 1 (Concurrent) | 2275 |
Genesys Cloud 2 (Concurrent) | 3250 |
Genesys Cloud 3 (Concurrent) | 4225 |
So the question is: Are those IVR minutes used on Agentless Outbound Calls Flows just like they are on Inbound IVR Flows? Yes or No?
Thanks, Oktay
tim.smith | 2021-05-14 18:31:58 UTC | #4
My apologies. I didn't read carefully enough and assumed you were asking about APIs since this is the developer forum. General product questions are best asked on the Genesys Cloud Community Forum or via a case with Care.
Oktay_Kemal | 2021-05-14 19:16:14 UTC | #5
Not a problem. I have just asked the same question over there.
Thanks, Oktay
system | 2021-06-14 19:16:16 UTC | #6
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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