Genesys Cloud - Main

A particular interaction in Japanese has its transcription enabled. When numbers are exchanged in the conversation, the interaction spells out the number in Kanji(Japanese script) instead of Romaji(roman alphabet rep). 

For example instead of printing the number as 090 (romaji) it printed in Kanji - ゼロ 九 ゼロ.

Is this how it is supposed to work or is there a feature that can be enabled?

Hi Nissin,

I couldn't see any way of changing this, so I don't think it is configurable, but I did find a similar idea on the Product Ideas Lab. I would recommend adding your use case and requirements to this idea so that it can be considered for future development.

A particular interaction in Japanese has its transcription enabled. When numbers are exchanged in the conversation, the interaction spells out the number in Kanji(Japanese script) instead of Romaji(roman alphabet rep). 

For example instead of printing the number as 090 (romaji) it printed in Kanji - ゼロ 九 ゼロ.

Is this how it is supposed to work or is there a feature that can be enabled?

Thanks Sam. I will do that. 

Hi Nissin,

I couldn't see any way of changing this, so I don't think it is configurable, but I did find a similar idea on the Product Ideas Lab. I would recommend adding your use case and requirements to this idea so that it can be considered for future development.

A particular interaction in Japanese has its transcription enabled. When numbers are exchanged in the conversation, the interaction spells out the number in Kanji(Japanese script) instead of Romaji(roman alphabet rep). 

For example instead of printing the number as 090 (romaji) it printed in Kanji - ゼロ 九 ゼロ.

Is this how it is supposed to work or is there a feature that can be enabled?