You may have heard the news that Journey Management is coming to Genesys Cloud in September of 2024, but if you want a taste of journey management now, check out Journey Flows in Architect! Journey Flows give you a deeper level of visualization and insights into customer behavior within Architect flows, allowing you make changes to flows and design better experiences for customers on a flow-by-flow basis. 

Beyond has two trainings to support this new functionality. If you're already familiar with Architect flows and know how to configure flow outcomes and flow milestones, jump right into this newly released Journey Flows eLearning. Or if you need to shore up your understanding of flow outcomes and flow milestones, which are required to use Journey Flows, check out Beyond's Flow Outcomes and Flow Milestones eLearning first. 

How exciting! What customer behavior are you most interested in learning more about using Journey Flows?