Matthew_Raleigh2 | 2023-10-09 16:58:19 UTC | #1
Hello All,
I am using the 'Get Conversation Data' to get participant info when my event is triggered and hits my workflow. I am able to use flow.conversationId to pull the ID. I can then get the ani and queueId. I am having trouble getting the queueName.
Is there a way to access the Conversation JSON using JSON path? Or, some other method.
Thanks.
zubair | 2023-10-10 02:25:52 UTC | #2
Hi, What topic are you using?
Matthew_Raleigh2 | 2023-10-10 02:47:55 UTC | #3
Hi Zubair,
I am using voicemail.end.
Thanks
zubair | 2023-10-10 08:25:04 UTC | #4
Hi Matt,
It seems like only queue ID is advertised for this topic, not the Name. Given that you have the queueId, I suggest using "Find Queue by ID" action in your workflow to get the Queue Name
Jerome.Saint-Marc | 2023-10-10 08:35:36 UTC | #5
Hello,
Indeed, as @zubair just explained, you can resolve the queueId in its name in your workflow, using an Architect expression: FindQueueById(YOUR_QUEUE_ID).name
Regards,
Matthew_Raleigh2 | 2023-10-10 11:11:46 UTC | #6
Thanks, guys. I appreciate your responses.
system | 2023-11-09 11:12:40 UTC | #7
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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