Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Keyboard and text box not working properly in iOS And Android.(Genesys web chat widget v2)

  • 1.  Keyboard and text box not working properly in iOS And Android.(Genesys web chat widget v2)

    Posted 06-05-2025 19:22

    Manikandan | 2022-02-23 05:52:32 UTC | #1

    We have integrated with Genesys web chat (widget version 2) in React Native (iOS and Android) using this HTML script in web view. But the keyboard and text area is not working properly in android and iOS.

    1. iOS - The text box is scrolling along with messages when the keyboard is enabled.
    2. Android - The text box is not even scrolling up when the keyboard is enabled.

    Genesys widget : https://developer.genesys.cloud/api/digital/webchat/widget-version2

    system | 2022-03-26 05:51:49 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 13675



Related Content