Genesys Cloud - Main

 View Only


Discussion Thread View
Back to discussions
Expand all | Collapse all

Keyword Content Search Longer than 60 days

  • 1.  Keyword Content Search Longer than 60 days

    Posted 23 days ago

    Is there a way today without buying a 3rd party solution to do keyword searches on interactions longer than 60 days?  We are being required to have this functionality by our Legal and Compliance teams.  We would also want the same search capability for PII and PCI classification.  


    #ArchitectureandDesign
    #Reporting/Analytics

    ------------------------------
    Nick Kieffer
    Simmons Bank
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources