There was a similar request regarding this, tiled that might help you.
Reporting on Transfer Destinations
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Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
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Original Message:
Sent: 02-18-2025 16:40
From: Jairo Sanchez
Subject: Know how many calls are being transfer to an specific queue
Hi Team,
In Genesys under Queue performance there is a column that let us know how many transfers are coming out from this queue, is there an option to see how many incoming transfers are being received in each queue?
#Workforce Management
#Reports
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Santiago Sanchez
Command Alkon
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