Workforce Engagement Management

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  • 1.  Knowledge Article Access

    NEW MEMBER
    Posted 2 days ago

    Is it possible to access knowledge articles through a manual search without being in an active interaction? 


    #Learning/Coaching
    #GeneralQuestion

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    Heather Kopp
    Papa, Inc.
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  • 2.  RE: Knowledge Article Access

    Posted 2 days ago

    Hi Heather you'll need to create and host a knowledge portal app that can use the same KB.  At a minimum you just need somewhere to host a simple html page but you'll potentially want to have it behind some type of authentication.  You could then embed that into a custom client app within the Genesys Cloud UI.



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    Vaun McCarthy
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