Hey Martin,
This would generally mean that there is not enough data to start to make suggestions on the knowledge base and bot. Here is a SS from mine.
You can see it will show you non matched pieces and you can either create a new article to match that, or manually match that intent with a current article. Hope that helps :)
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Lawrence Drayton
Prvidr Pty Ltd
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Original Message:
Sent: 06-28-2023 17:08
From: Martin Bunting
Subject: Knowledge Optimizer and Performance Dashboard
I am testing out Insights and Optimisation within Knowledge > Optimizer. In the Tab Unanswered Queries the Optimize button is greyed out and when I hover over the button I get a message "EITHER no unanswered customer and agent queries were found in the last 3 days OR the queries are not yet processed by optimizer". First I am unsure of what this message is telling me. Second how often does optimizer process the queries? Thanks
#ConversationalAI(Bots,AgentAssist,etc.)
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Martin Bunting
i3Vision Technologies Inc.SC
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