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Knowledge Optimizer - Article views under Top viewed articles and feedback

  • 1.  Knowledge Optimizer - Article views under Top viewed articles and feedback

    Posted 03-29-2023 05:27

    Hello All,

    1. Does anyone know what the article views under knowledge optimizer "Top viewed articles and feedback" indicate exactly? 

       Does it include articles that have been searched manually (or auto surfaced) and selected to view more or is it just articles that have surfaced or searched?

    2. Are the views suppose to update in real time? 

    3. The article views under "Top viewed articles and feedback" does not match the views it displays within the article. It it because in the first instance, it shows the views for the day and in the second instance (within the article), it shows total views so far?

    Regards,

    Shwetha


    #Reporting/Analytics

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    Shwetha Chandavar
    Connect (Connect Managed Services (UK) Limited)
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