Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Knowledge Workbench V2

    Posted 08-24-2022 12:37
    No replies, thread closed.
    Playing around with Knowledge Workbench and when I add an article with a video or image only the link shows within the Web Messaging window.  I would like the actual image or video to show within the Web Messaging window.  Also, I don't see a way of renaming a Knowledge Base, only export then import.  I am not sure if I am adding the images and videos incorrectly?

    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.
    ------------------------------


  • 2.  RE: Knowledge Workbench V2

    Posted 09-11-2022 19:14
    No replies, thread closed.
    Welcome to almost version 1.  They only just got in that import/export right before release.  I also don't like the fact that you have to use hosted images on the articles and not have them stored with the article.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Knowledge Workbench V2

    Posted 09-12-2022 05:08
    No replies, thread closed.
    Hi Martin,

    Make sure you use the image/video buttons and add the link in there







    ------------------------------
    Richard Chandler
    Connect
    ------------------------------

    Original Message


  • 4.  RE: Knowledge Workbench V2

    Posted 10-09-2022 20:13
    No replies, thread closed.
    You can rename them.  Hit the dropdown box where you can select the different knowledge bases.  You will see a pen icon, this is the edit button where you can rename and edit the description

    ------------------------------
    Daniel Buxton
    Acquire BPO
    ------------------------------

    Original Message


Related Content