Same question for us, we have agents who need to call out (on behalf of a queue) in response to an alert email so it can't be a campaign because we never know who we need to call. When they dial out, there isn't an icon to even launch a script, it's just a giant blank workspace. I can't find any documentation on how to enable the script for an outbound call.
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Marcus Hanna
Conduit Health Partners
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Original Message:
Sent: 03-29-2023 11:11
From: Guilhem Ducournau
Subject: Launching a script
Just for an agent that is placing an outboung call himself
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Guilhem Ducournau
ADENES
Original Message:
Sent: 03-29-2023 10:57
From: Paul Simpson
Subject: Launching a script
Is this an Outbound campaign, or just a call the agent is placing themselves?
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 03-29-2023 10:23
From: Guilhem Ducournau
Subject: Launching a script
Hello Everyone,
Does anyone knows if it's possible on Genesys to launch the script on the agent page before launching the outbound call ? And thus, to allow the agent to fill the script before launching the outbounb call.
Thank you for your help,
Guilhem
#Outbound
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Guilhem Ducournau
ADENES
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