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  • 1.  Launching a script

    Posted 03-29-2023 10:23

    Hello Everyone, 

    Does anyone knows if it's possible on Genesys to launch the script on the agent page before launching the outbound call ? And thus, to allow the agent to fill the script before launching the outbounb call.

    Thank you for your help,

    Guilhem


    #Outbound

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    Guilhem Ducournau
    ADENES
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  • 2.  RE: Launching a script

    Posted 03-29-2023 10:58

    Is this an Outbound campaign, or just a call the agent is placing themselves?



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    Paul Simpson
    Eventus Solutions Group
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  • 3.  RE: Launching a script

    Posted 03-29-2023 11:12

    Just for an agent that is placing an outboung call himself



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    Guilhem Ducournau
    ADENES
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  • 4.  RE: Launching a script

    Posted 03-29-2023 11:18
    Edited by Marcus Hanna 03-29-2023 11:18

    Same question for us, we have agents who need to call out (on behalf of a queue) in response to an alert email so it can't be a campaign because we never know who we need to call.  When they dial out, there isn't an icon to even launch a script, it's just a giant blank workspace.  I can't find any documentation on how to enable the script for an outbound call.  



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    Marcus Hanna
    Conduit Health Partners
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