Hello fellow Genesys Cloud CX community, please help me get some inputs about how familiarized are you about Genesys Cloud Predictive Routing posted in the 'Polls' section. There is a lot of improvements/happening and we would like the best way to share those details with you!.
Ricardo​
#Routing(ACD/IVR)

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Ricardo Solano
Genesys - Employees
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Hey Everyone, we will probably close this poll in two days. If you have no voted yet, please do!

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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 01-25-2023 09:28
From: Ricardo Solano
Subject: Let us know what you know about Predictive Routing

Hello fellow Genesys Cloud CX community, please help me get some inputs about how familiarized are you about Genesys Cloud Predictive Routing posted in the 'Polls' section. There is a lot of improvements/happening and we would like the best way to share those details with you!.
Ricardo​
#Routing(ACD/IVR)

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Ricardo Solano
Genesys - Employees
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