Hi I am Trying to integrate a Lex V2 bot with a Genesys Inbound call flow. I have set up all the proper IAM roles and permissions and setup the Lex Integration just fine. I can connect to the Bot, but when looking in the logs for the bot. The "transcription" and "rawTranscription" are blank. It is like it is not passing the speech through. I double checked my inbound flow and I do have speech enabled in the flow. I tested the bot through Amazon Connect and it is working fine and getting the transcription. Any Ideas?
I figured out the issue, this can be closed.
#Architect
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Cindy Kepes
Customer Interaction Technology
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