Genesys Cloud - Main

As part of our ongoing exploration into optimizing customer engagement solutions, we're currently evaluating the feasibility of implementing a Bring Your Own Technology (BYOT) approach with Genesys Cloud BOT.

To better understand the scope and potential roadblocks, I'd appreciate the insights on the following:

• Are there any best practices or recommendations for a smooth implementation?
• Have there been any known issues or constraints from BYOT integrations with Genesys Cloud BOT?

As part of our ongoing exploration into optimizing customer engagement solutions, we're currently evaluating the feasibility of implementing a Bring Your Own Technology (BYOT) approach with Genesys Cloud BOT.

To better understand the scope and potential roadblocks, I'd appreciate the insights on the following:

• Are there any best practices or recommendations for a smooth implementation?
• Have there been any known issues or constraints from BYOT integrations with Genesys Cloud BOT?

Are you thinking of using the Bot Connector feature to call your Azure bot from an Architect flow?

As part of our ongoing exploration into optimizing customer engagement solutions, we're currently evaluating the feasibility of implementing a Bring Your Own Technology (BYOT) approach with Genesys Cloud BOT.

To better understand the scope and potential roadblocks, I'd appreciate the insights on the following:

• Are there any best practices or recommendations for a smooth implementation?
• Have there been any known issues or constraints from BYOT integrations with Genesys Cloud BOT?