Gunnar_Volden | 2019-08-27 12:11:28 UTC | #1
Impatient customers do from time to time leave their number for callback several times. This is not wanted from our customer. Have anybody done a lookup in waiting interaction/callback to prevent this from happening? Doing a request from InQueue with a CallData action, would be the main solution. -But getting the right api-call is the core request. Is there a call I can do, that returns waiting interactions with type and ANI?
tim.smith | 2019-08-27 19:23:57 UTC | #2
The analytics conversation detail query has this information.
system | 2019-09-27 19:23:58 UTC | #3
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