Gon | 2023-05-23 15:18:07 UTC | #1
Hi,
I'm trying to listen the audios that clients send to me by Whastapp bot, but the interaction only give me the download option instead of listening directly. Can I use any Integration or Data Action that convert the audio to a correct format that Genesys acepts? At the moment y saw this media Type of the Whatsapp Audios that I received .
I'm using Get Media: /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages/media/{mediaId}
And the result was: "mediaType": "audio/ogg; codecs=opus",
msassoon | 2023-05-23 15:20:52 UTC | #2
That is correct behaviour as we don't have a media player in the Genesys Cloud agent UI. That might change in the future, but not something there today
system | 2023-06-23 15:21:27 UTC | #3
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